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November 2015

Monthly Archives

What’s in your budget?

Pop Quiz.

1. How much are you spending on IT?
In a 2014 online survey of 1000 businesses with  11-499 employees 20% spent less than $2500, 7% spent between $2501 and $5000 and 7% spent between $5001 and $1000 that year.

  1. How much does it costs your firm when a computer, your server, your Internet service or another piece of technology is down?

A InformationWeek article reported in a survey that IT Downtime results in $26.5 Billion in lost revenue. Some of the findings include;

  1. Businesses suffered 14 hours of downtime per month.
  2. 56% of North American enterprises do not have a formal disaster recovery plan.
  3. One of the primary obstacles that is preventing organizations from investing in a disaster recovery policy is cost.
  4. Small enterprises lost, on average, more than $55,000 in revenue due to IT failures each year, while midsize companies lost more than $91,000 and large companies lost more than $1,000,000.

Recent advancements in technology now make Disaster Recovery options affordable for the under 25 employees sized firms.

Contact me at to review disaster recovery options for your firm.

Reactive vs Proactive Technology Services

Tale of two firms.

Firm #1 calls me in the afternoon to inform me that a computer had frozen up and upon rebooting is giving a message that the hard drive has failed. I tell them, I will pick up a hard drive and come out in the morning to replace it. I spend about 2 and half hours reinstalling the operating system and software and configuring the computer back to the way it was.

I received a automated alert via email that a computer in Firm#2 has bad blocks detected on a hard drive and imminent hard drive failure. I pick up a hard drive and make arrangements to arrive after hours where I successfully cloned the failing hard drive to the new one in about an hour.

So let’s review; both firms suffered hard drive failure as is common with office computers, both firms had to pay $75 for the replacement hard drive but that is where the similarities end. Firm #1 additional costs were 2.5 hours of my time and most importantly one computer was out of commission for almost 6 hours, three in the afternoon and 2 and half the next day which means the user of that computer could not do their work. How much did that cost Firm #1 in lost revenue generating potential? Meanwhile Firm #2’s additional cost was 1 and a half hours for me coming out after hours, the user was able to continue working through the day as the drive had not yet failed and was able to work the next day with a new hard drive. Firm #2 does also pay an additional monthly fee to remotely monitor their computers with the costs being far less than the revenue and productivity losses suffered by Firm #1.

This is the difference between reactive and proactive technology services, which firm are you?

Contact me at to schedule a review of the services Nite Owl Technology Services can offer to reduce potential revenue and productivity losses at your firm.